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Transportation Services (Non-Emergency)
Getting to Your Appointment
Blue Cross and Blue Shield of New Mexico contracts with Modivcare™ for transportation services. This includes rides to and from your doctor's office or a health care facility. You must be receiving covered services. Modivcare will make sure your medical needs are approved before arranging the ride.
Trips must be medically necessary. Examples include rides to:
- Doctor appointments
- Counseling
- Dialysis
Transportation is for Turquoise Care members who have no other way to get to a doctor. This means you cannot walk, use mass transit, or drive yourself. If you can take yourself to the doctor, you must do so.
What is Covered?
The following services are covered under your BCBSNM plan:
Covered Service |
Prior Authorization |
Prior Notice to Modivcare |
Can I be reimbursed for this service? |
|---|---|---|---|
Ride to routine appointment (arranged by Modivcare) |
No |
3 working days up to 2 weeks |
No. Modivcare pays for the ride. |
Ride to behavioral health appointment (arranged by Modivcare) |
No |
3 working days up to 2 weeks |
No. Modivcare pays for the ride. |
Mass transit |
No |
4 working days |
No. Modivcare pays for the bus pass. |
Mileage reimbursement (when not using Modivcare) |
Yes |
Between 14 business days and up to the day of the appointment |
Yes. You can be paid 50 cents per mile. You must meet the guidelines in order to be reimbursed. |
Meals |
Yes |
3 working days |
Yes. You can be paid up to $22.92 per day when you are away from home. You must meet the guidelines in order to be reimbursed. |
Lodging |
Yes |
3 working days |
Yes. You can be paid up to $58 per night on a weekday (in New Mexico). You can be paid up to $81 per night on a weekend or for out-of-state travel on any day. You must meet the guidelines in order to be reimbursed. |
What is Not Covered?
You can only use this service for medical needs. BCBSNM does not cover rides:
- For non-medical needs (examples: to go shopping or to visit a friend)
- To go to a pharmacy or a medical supply store
- To a provider who is more than 120 miles from where you live (without special authorization from BCBSNM)
- To a provider who is outside our provider network (without special authorization from BCBSNM)
How Do I Schedule a Ride?
Your transportation needs are supplied through our partner, Modivcare. Call Modivcare to set up a ride. Please note that drivers can transport multiple members on the same ride. This should not add any more than 45 minutes to your travel time.
Rides are only for non-emergencies. Call 911 if you need emergency transport.
Modivcare App
Search “Modivcare” in your app store and use it for all your ride needs.
Call Modivcare
Call at least 3 days before you need a ride. Modivcare is available 8 a.m. to 5 p.m. MT, Monday-Friday. Closed holidays and weekends.
Call 1-866-913-4342
(TTY/TDD: 1-866-288-3133)
Confirm Your Ride
Call or check your mobile app 3 days prior.
How Do I Change or Cancel a Ride?
Call Ride Assist at 1-866-418-9829 if you have questions about a ride that you’ve already scheduled, or if you need to cancel your ride.
Frequently Asked Questions
Below are just a few commonly asked questions about transportation.
MEMBER RESOURCES
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Forms and Documents
For details about your plan, check your Member Handbook.
Go to Forms and Documents
Modivcare is an independent company that has contracted with Blue Cross and Blue Shield New Mexico to provide transportation services for members with coverage through BCBSNM.
BCBSNM makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.