Virtual Visits, Powered by MDLIVE®

With Virtual Visits, you have access to board-certified MDLIVE doctors and therapists. These independently contracted, licensed professionals can help you with many non-emergency conditions. Your live visit can happen using online video or a mobile app 1.

Speak with a doctor or therapist 24 hours a day, seven days a week. Instead of going to the office, you can talk with one while at home, work or many other places. And, a virtual visit can cost less than going to an urgent care center or emergency room.

Getting Care

MDLIVE's professionals can treat and offer:

General Health

  • Allergies
  • Asthma
  • Sinus infections

Pediatric Care

  • Cold/flu
  • Ear infections
  • Pink eye

Behavioral Health (by appointment)

  • Online counseling
  • Child behavior/learning issues
  • Stress management

They can also write – and send – prescriptions (when appropriate) to a nearby pharmacy2.

Getting Started

Follow these steps to make a virtual visit happen:

1. Visit MDLIVE Website

First, sign up for your account using your:

  • First Name
  • Last Name
  • Gender
  • Date of Birth
  • Member ID#

Then, log in to the MDLIVE site to video chat with an MDLIVE doctor or therapist.

2. Download Mobile App

Use your mobile device to download the mobile app. You'll see steps for the Google PlayTM Store and the Apple App StoreTM. You can also get the app from the Windows® Store. Use the app to video chat.

3. Contact MDLIVE Customer Service with Questions

Have questions? MDLIVE's Customer Service can help by phone or online form.

1 Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider's plan for details. Non-emergency medical service in Idaho, Montana and New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Behavioral Health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.

2 Virtual Visits, Powered by MDLIVE, may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.

MDLIVE operates and administers the Virtual Visits program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

Transportation Services

Learn about transportation services available to you.