Transportation Services

Getting to Your Appointment

Blue Cross and Blue Shield of New Mexico (BCBSNM) contracts with ModivCare^TM for transportation services.^* This includes rides to and from your doctor's office or a health care facility. You must be receiving covered services. ModivCare will make sure your medical needs are approved before arranging the ride.

Trips must be medically necessary. Examples include rides to:

Doctor appointments
Counseling
Dialysis

Transportation is for Blue Cross Community Centennial members who have no other way to get to a doctor. This means you cannot walk, use mass transit, or drive yourself. If you can take yourself to the doctor, you must do so.

What is covered?

The following services are covered under Blue Cross Community Centennial:

Transportation Services – List of services covered by this plan.
Covered Service	Prior Authorization	Prior Notice to ModivCare	Can I be reimbursed for this service?
Ride to routine appointment (arranged by ModivCare)	No	3 working days up to two weeks	No. ModivCare pays for the ride.
Ride to behavioral health appointment (arranged by ModivCare)	No	3 working days up to two weeks	No. ModivCare pays for the ride.
Mass transit	No	4 working days	No. ModivCare pays for the ride.
Mileage reimbursement (when not using ModivCare)	Yes	Between 14 business days and up to the day of the appointment	Yes. You can be paid 50 cents per mile. You must meet the guidelines in order to be reimbursed.
Meals	Yes	3 working days	Yes. You can be paid up to $18 per day when you are away from home. You must meet the guidelines in order to be reimbursed.
Lodging	Yes	3 working days	Yes. You can be paid up to $58 per night on a weekday (in New Mexico). You can be paid up to $81 per night on a weekend or for out-of-state travel on any day. You must meet the guidelines in order to be reimbursed.

If you need to travel to an approved appointment to another city or state, this plan may cover meals and lodging. All expenses must be coordinated and approved through ModivCare. You will need to fill out expense reports.

What is not covered?

You can only use this service for medical needs. Blue Cross Community Centennial does not cover rides:

For non-medical needs (examples: to go shopping or to visit a friend)
To go to a pharmacy or a medical supply store
To see a provider who is more than 65 miles from where you live (without special authorization from BCBSNM)
To see a provider who is outside our provider network (without special authorization from BCBSNM)

ModivCare App

If you do not want to call ModivCare to set up your medical ride, you can choose to use the ModivCare App to schedule your ride. All you need to do is search “ModivCare” on either Google Play^® or the Apple App Store^® to download. Make sure to have an email address handy to create your account. Then requesting a ride is only a few clicks away!

By downloading the ModivCare App you have access to:

Booking, changing, or cancelling rides
Live ride tracking
Driver’s real-time location and ETA
Text or calling the driver to ensure trips aren’t missed
Contacting support within the app to talk to a live agent

Transportation FAQs

View Frequently Asked Questions about transportation services

Learn How Your Plan Works

Learn more about transportation services in the Member Handbook

FAQs

View Frequently Asked Questions about this health plan.

Schedule a Ride

ModivCare App

Search “ModivCare” in your app store and use it for all your ride needs.

Call ModivCare

1-866-913-4342

(TTY/TDD: 1-866-288-3133)

8 a.m. to 5 p.m. MT, Monday-Friday.
Closed holidays and weekends.

Call at least 3 days before you need a ride.

Confirm Your Ride

Call or check your mobile app 3 days prior.

Call Ride Assist at 1-866-418-9829 if you have questions about a ride that you’ve already scheduled, or if you need to cancel your ride.

Please note that drivers can transport multiple members on the same ride. This should not add any more than 45 minutes to your travel time.

Frequently Asked Questions (FAQs) about Transportation Services

Review the FAQs to learn about requesting or changing a ride.

To learn more about transportation services, check the Member Handbook.

*Blue Cross and Blue Shield of New Mexico transportation services are administered by ModivCare Solutions, LLC.