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Transportation Services

Getting to Your Appointment

Blue Cross and Blue Shield of New Mexico (BCBSNM) contracts with ModivCareTM for transportation services.* This includes rides to and from your doctor's office or a health care facility. You must be receiving covered services. ModivCare will make sure your medical needs are approved before arranging the ride.

Trips must be medically necessary. Examples include rides to:

  • Doctor appointments
  • Counseling
  • Dialysis

Transportation is for Blue Cross Community Centennial members who have no other way to get to a doctor. This means you cannot walk, use mass transit, or drive yourself. If you can take yourself to the doctor, you must do so.

What is covered?

The following services are covered under Blue Cross Community Centennial:
 

Transportation Services – List of services covered by this plan.
Covered Service Prior Authorization Prior Notice to ModivCare Can I be reimbursed for this service?
Ride to routine appointment (arranged by ModivCare) No 3 working days up to two weeks No. ModivCare pays for the ride.
Ride to behavioral health appointment (arranged by LogistiCare) No 3 working days up to two weeks No. ModivCare pays for the ride.
Mass transit No 4 working days No. ModivCare pays for the bus pass.
Mileage reimbursement (when not using ModivCare) Yes 3 working days up to two weeks Yes. You can be paid 50 cents per mile. You must meet the guidelines in order to be reimbursed.
Meals Yes 3 working days Yes. You can be paid up to $18 per day when you are away from home. You must meet the guidelines in order to be reimbursed.
Lodging Yes 3 working days Yes. You can be paid up to $58 per night on a weekday (in New Mexico). You can be paid up to $81 per night on a weekend or for out-of-state travel on any day. You must meet the guidelines in order to be reimbursed.

If you need to travel to an approved appointment to another city or state, this plan may cover meals and lodging. All expenses must be coordinated and approved through ModivCare. You will need to fill out expense reports.

What is not covered?

You can only use this service for medical needs. Blue Cross Community Centennial does not cover rides:

  • For non-medical needs (examples: to go shopping or to visit a friend)
  • To go to a pharmacy or a medical supply store
  • To see a provider who is more than 65 miles from where you live (without special authorization from BCBSNM)
  • To see a provider who is outside our provider network (without special authorization from BCBSNM)

Contact ModivCare to Schedule a Ride

• Reservations: 1-866-913-4342
• Ride Assist: 1-866-418-9829 (If you have questions about a ride that you've already scheduled, or if you need to cancel your ride)
• Hearing Impaired (TTY): 1-866-288-3133
• 8 a.m. to 5 p.m., Monday–Friday
• Closed weekends and holidays

Frequently Asked Questions (FAQs) about Transportation Services

View FAQs to learn about requesting or changing a ride.
To learn more about transportation services, see the Member Handbook.

*Blue Cross and Blue Shield of New Mexico transportation services are administered by ModivCare Solutions, LLC. Services are funded in part under a contract with the State of New Mexico.
 

Transportation FAQs 

View Frequently Asked Questions about transportation services 

Learn How Your Plan Works

Learn more about transportation services in the Member Handbook

FAQs

View Frequently Asked Questions about this health plan.