Latest Impact

boy wearing mask gets routine childhood immunization
Health Data Collaboration Helps BCBSNM Improve Routine Vaccination Rates
Helping Families Emerge from Homelessness and Lead
Healthy Lives
high school students use EVERFI mental health education program in class
Promoting Mental Health for New Mexico Students During Pandemic


At Blue Cross and Blue Shield of New Mexico, our priority remains what matters most: standing with our members and communities — especially during the unprecedented global pandemic.

We established the BCBSNM COVID-19 Community Collaborative Grant Fund as part of that effort. The $1 million grant fund helped support the health and wellness of our communities by focusing on areas most effected by the pandemic, such as food security, child and senior care, and access to health care.

Three large nonprofits — All Together NM Fund, established by the New Mexico Coalition of Community Foundations; Roadrunner Food Bank and United Way of Central New Mexico — received grants and further distributed money to local nonprofits throughout the state.

For instance, La Casa, a domestic violence shelter in Las Cruces, received $10,000 to help fund hotel nights and provide needed items for victims of domestic violence. 

Adelante Development Center, a nonprofit operating nearly 20 homes for people with disabilities, received $20,000 to help their direct support professionals who continued to provide care during the pandemic.

Our employees also supported their neighbors during this unprecedented time. For instance, BCBSNM employees contributed money and donated supplies for communities on the Navajo Nation, in addition to a $10,000 grant from BCBSNM to the Navajo Nation COVID-19 fund. Donated supplies included food, baby care items, masks, toilet paper and cleaning items. 


“There’s not much more I can say but to say thank you, thank you, thank you, to all of you.”

— Arlene Coan of the Standing Rock Chapter



$1 million given through
COVID-19 Community Collaborative Grant Fund



2,000 bags donated to help Albuquerque Public Schools distribute food to families



$4 million provided in
premium relief for fully insured employer customers


Every year, BCBSNM supports communities throughout the state with grants and sponsorships. While COVID-19 altered many plans, BCBSNM remained committed to annual giving through the Healthy Kids, Healthy Families® initiative.

In 2020, BCBSNM awarded nearly $350,000 in HKHF grants to 19 community-based organizations statewide that offer sustainable and measurable programs in the areas of nutrition, physical activity, disease prevention and management, and safe environments.

“Classes that focus on falls prevention have grown exponentially because of the support of Blue Cross and Blue Shield of New Mexico. It’s made a huge difference in the lives of older adults in the Albuquerque metro area.” 

— Kathleen Raskob, executive director, Oasis

Oasis Albuquerque, an organization promoting successful aging, received a HKHF grant for its Fit and Free from Falls programming. The program consists of health and fitness classes that focus on balance, strength and disease management to reduce fall risk and promote health among older adults.

Employees also gave their own time in 2020 through multiple volunteer efforts, despite COVID-19 making in-person volunteer events difficult. Mary Charley, the 2020 BCBSNM Volunteer of the Year, supports the Girl Scouts, Roadrunner Food Bank, Mitchell Elementary School and the Eldorado Eagles Football Booster Club. She also distributed homemade masks and food boxes to the Navajo Nation in response to COVID-19.



4,206 hours
volunteered by
247 employees



145,000+ meals
provided through Feeding
America partnership



$737,411
invested in
22 nonprofit partners


Our initiatives to improve care access and affordability contribute directly to our mission to do everything in our power to stand with our members and communities in sickness and in health. 

The pandemic didn’t stop the BCBSNM Medicare outreach specialists from checking in on Medicare members and helping them receive wellness rewards. By April, the specialists transitioned from in-person visits to phone calls, reaching out to thousands of members to check on their well-being and help them collect gift cards earned for meeting wellness benchmarks. 

“To get a call from somebody who lives in the same community as our seniors shows we care," said Cynthia Baldonado, a senior community health initiatives manager with BCBSNM. 

The BCBSNM Care Van® program ramped up its efforts in 2020 to fight the flu and improve access to preventive health care. Partnering with Walgreens, the two Care Vans hosted flu shot clinics at community events throughout the state. 

A new partnership between BCBSNM and New Mexico State University’s College of Health and Social Services aimed to bolster the state’s health care workforce.

Through a $500,000 gift, the partnership created a new faculty position in the School of Nursing and funded 40 scholarships for seniors in undergraduate nursing and social work programs who committed to practicing in the state for at least a year after graduation.



900+ people vaccinated
for the flu through BCBSNM flu shot initiatives



579,000+
members
served



18,500+
providers
in network 


BCBSNM is committed to the values of diversity, equity and inclusion, and we know the positive impact a diverse workforce can have on our customers, our communities and our company.    

Leadership commitment  
Our approach to diversity and inclusion engages leaders to ensure there is alignment at an executive level. The Executive D&I Council, made up of nine senior leaders from across the business, meets quarterly to promote a shared commitment to a diverse and inclusive workplace.  

Recruiting diverse talent  
BCBSNM prioritizes building a talent pipeline for the future and aims to recruit top diverse candidates.  

“New Mexico is home to a wonderfully diverse population, and our workforce reflects the diversity and rich cultures we serve.”

— Janice Torrez, president, BCBSNM 

Our hiring efforts are reflected in our employee demographics:  

  • 61% of our employees are people of color 
        - 3% are African American 
        - 2% are Asian American 
        - 48% are Latino 
        - 8% are Native American  
  • 81% are women  
  • 7% self-identify as having a disability  

Employee groups  
Our employee-led business resource groups (BRGs) are there to support, empower and connect employees to the business, community and one another.  

There are six active BRGs at BCBSNM:  

  • Engaging Multigenerational Energy to Recognize Growth Enterprisewide 
  • Latinos for Advancement  
  • Native Americans in Progress  
  • Pride Alliance  
  • Supporters of Military Veterans  
  • Women Improving the Strength of the Enterprise  

BCBSNM prioritizes operating in an ethical and sustainable manner for the good of our employees, members and clients.

The environment plays a large role in people’s health and well-being, with studies linking quality of environment with residents’ physical and mental health. 

Our in-building cafe upholds sustainable practices like buying local products to support American family farms and offering packaging made from sustainable sources. Additionally, 100% of our energy in 2020 came from renewable sources.

We are also committed to the highest standards of business ethics and integrity, and employees and vendors must agree to follow codes of ethics and conduct.

These efforts contributed to our parent company being named a World’s Most Ethical Company by Ethisphere for the fifth straight year in 2020.



14,1660
pounds of paper
recycled



495,810 gallons
of water saved through
recycling efforts



100% of electricity
comes from renewable
energy