Assistance Available for Members Impacted by Wildfires

Governor of New Mexico Lujan Grisham has declared states of emergency in Colfax, Lincoln, Mora, Sandoval, San Miguel, and Valencia counties due to wind-fueled wildfire activity. These terrible wildfires may have caused Blue Cross and Blue Shield of New Mexico (BCBSNM) members to lose or leave their homes, temporarily relocating to other areas and leaving behind records and documents, prescription drugs, and their usual health care providers.

In collaboration with the Superintendent of Insurance who has issued an Emergency Order, BCBSNM is ready to help by providing the following relief and support. Our Customer Service Representatives are standing by for your call at 1-800-835-8699.

  • Refill prescriptions early if you have Prime Therapeutics®*  (If you don’t have pharmacy benefits with BCBSNM, contact your pharmacy benefits provider.)
  • Cover out-of-network services
  • Waive prior authorization to see an out-of-network provider
  • Waive cost-sharing requirements
  • Cover one replacement of essential medical supplies and equipment that had to be left behind due to evacuations
  • Coordinate or transition your care
  • Get a BCBSNM member ID card

Subject to applicable law and terms and conditions of your health benefits plan.

Important Phone Numbers

If you don't have your member ID card, you can either:

  • Print a temporary card on Blue Access for MembersSM (BAMSM), or
  • Call your plan's Customer Service number. Provide either your Social Security Number or your name and date of birth so that our customer advocates can help you.

Individual and Family Insurance

If you bought your insurance through BCBSNM, an agent or the Health Insurance Marketplace


Employer-based HMO


Employer-based PPO and all others


Medicare Supplement


Blue Medicare Part D


Blue Cross Community CentennialSM (Medicaid)


National BlueCard®

Call the Customer Service number on your member ID card

Helpful Tips

  • For emergencies, call 911 or go to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • Bring your BCBSNM member ID card when you get care.

* Prime Therapeutics LLC (Prime) is a separate pharmacy benefit management company contracted by BCBSNM to provide pharmacy benefit management and other related services. BCBSNM, as well as several Blue Cross and Blue Shield Plans, has an ownership interest in Prime Therapeutics.