Contact Us

Contact Us – Use the information shown here to call or email us with questions about the Blue Cross Community Centennial Plan.
BCBSNM Member Services If you have questions about the Blue Cross Community Centennial Plan, we can help. To ask about what your plan covers, find a provider, change your PCP, and more, just call us.
  • Call us toll-free at 1-866-689-1523.
  • Members with hearing or speech loss can call the TTY/TDD line at 711.
  • Member Services is available 8 a.m. to 5 p.m., Monday–Friday. If you call after hours, please leave a message. We will return your call the next business day.
  • You can also email us.
  • Write to us at:
    Blue Cross Community Centennial
    P. O. Box 27838
    Albuquerque, NM 87125-7838
BCBSNM Health Services
  • Call toll-free 1-877-232-5518. TTY: 711.
  • 8 a.m. to 5 p.m., Monday–Friday
BCBSNM Behavioral Health Services The type of service needed depends on the situation. A Care Coordinator can help members find out what services are covered.
  • Call toll-free 1-877-232-5518. TTY: 711.
New Mexico Crisis and Access Line (NMCAL) NMCAL is available to New Mexicans during a mental health crisis. Use this state-wide toll-free phone line to access local help and resources. There are mental health professionals ready to help 24 hours a day, 7 days a week.
  • Call NMCAL at 1-855-NMCRISIS (1-855-662-7474).
  • If you have a life-threatening emergency, please call 911.
Special Beginnings® Maternity Program
24/7 Nurseline
  • Call toll-free 1-877-213-2567. TTY: 711.
Transportation Services BCBSNM contracts with ModivCareTM for transportation services.
  • Reservations: 1-866-913-4342
  • Ride Assist: 1-866-418-9829 (If you have questions about a ride that you've already scheduled, or if you need to cancel your ride)
  • Hearing Impaired (TTY): 1-866-288-3133
  • 8 a.m. to 5 p.m., Monday–Friday
  • Closed weekends and holidays
Community Social Services
  • Call toll-free 1-877-232-5518, option 3, then option 5. TTY: 711.
  • 8 a.m. to 5 p.m., Monday–Friday
Ombudsman Specialist
Member Advisory Board
Native American Advisory Board
Provider Services If your provider needs to contact us, they may call the BCBSNM Provider Services Unit at 1-800-693-0663.
Blue Access Internet Help Desk If you need help getting into our secure website, Blue Access for MembersSM, call the Help Desk toll-free at 1-888-706-0583 (TTY: 711). The Help Desk is available 24 hours a day, 7 days a week.

Do you want to join this health plan? Find out if you are eligible and how to enroll.

You can get the information on this website in Spanish. You can also get this information in alternate formats.