Health and Wellness

Take charge of your health. Let us help you. Do you want to find the right resources, save money, and manage your medical conditions? We offer programs and resources with your well-being in mind.

Disease Management – Are you at risk or do you have a chronic condition such as asthma or diabetes? Our team is ready to help. We will work with you and with your health care providers.

Care Coordination and Complex Case Management – If you have health issues, Care Coordination can help you manage them. You can learn about plan benefits available to you. You can also learn about health care services you may need. Care Coordination includes Case Management. If you are experiencing the following, our Complex Case Managers may be able to help you:

  • Multiple health issues
  • A complex illness
  • A high number of emergency room visits or hospital stays because your condition is not under control

The goal of Complex Case Management is to improve your overall health. A provider’s referral to the program is not needed. You or your caregiver can self-refer. You can end the program at any time.

CareLink New Mexico – CareLink is a program to help you improve your health, prevent illness, and learn how to manage illness. CareLink providers can work with you to make a care plan to help you get the medical care, behavioral health and social services you need. This can help you to feel better and meet your goals.

Best BenefitsSM Program – For those who are disabled, there is government assistance. Learn what you qualify for and how to access the programs. We want you to get the help you need.

24/7 Nurseline – If you have questions, our nurses have answers. This help line is staffed 24 hours a day with registered nurses. You can get answers to your health questions when you need them. If an unexpected medical situation arises, a nurse can help you decide if you should call your doctor, visit the ER or urgent care, or treat the problem yourself.

Digital Mental Health – Do you struggle with mental health concerns? If you deal with anxiety, stress, depression, substance use, panic or sleep problems, there’s an online resource with programs that can help. Learn to Live is confidential, and you can access it from anywhere. Programs are based on therapy techniques that help people feel better. Learn to Live is available at no cost to you and your family (ages 13 and older). To start, register at the Learn to Live website (Access Code: NMMED).

Mental Health Hotlines – These hotlines are available 24/7. Calls are confidential and at no cost to you.

Hepatitis C Awareness – How do you know if you have Hepatitis C? You can have it for months or years and not know it. Testing is the only way to know if you have it. If you have this virus, you can get help. Drugs that treat it are covered for members who meet certain requirements.

Special Beginnings® – Our maternity program provides expectant moms with educational information and support through early pregnancy until 6 weeks after delivery.

Tobacco Cessation Program – Need help to quit smoking? This wellness program can help.

Blue365® Member Discount Program – We want to help you take care of yourself every day of the year. That's why BCBSNM health plan members have access to Blue365. This site is a resource for health-focused discounts.

Ombudsman Specialist – Are you having a difficult time trying to coordinate your health care? Are you unable to get services that you believe are covered under your plan benefits? The Ombudsman Specialist may be able to help. An Ombudsman Specialist can speak up for your rights and help you receive the benefits of your Blue Cross Community Centennial health plan. The Ombudsman Specialist will look into and address member issues without taking sides. Following New Mexico's Medicaid guidelines and using BCBSNM resources, the Ombudsman Specialist will work to resolve your issues.

Don't forget to talk with your PCP about how to stay fit and eat right. There are recommended health screenings for adults and kids. Here are guidelines to help you manage your care. Ask your doctor about what screenings you might need.